What is your exchange / return policy? Customer satisfaction is very importance to us, please contact us with any questions you may have before placing your order. If you are not happy with your purchase please see the policies below.
Please allow 5-10 days for us to process your return once received. If returned you will be responsible for the shipping charges back to us. If exchanged you will be responsible for the shipping charge back to us as well as a $6.00 fee (U.S. orders) and/or international shipping charges for us to send the exchange back.
Veils and accessories: We accept unworn/undamaged after arrival returns on these items for *store credit* only within 7 days of delivery. If you would like to make a return, please contact us before doing so, otherwise the return will not be accepted. All returns must include the packing slip and be unworn. Damaged items after arrival, items having signs of being worn or have been worn, non authorized returns and customized items are not returnable and you will be returned to you as well as you will be responsible for the shipping charge back to you.
Intimates, capelets , customized and sale items: All intimate, capelet, customized and sale orders are final sale.
*If an item is delivered damaged please contact us right away and we will exchange it for you.
*Store credit will not include shipping charges and/or rush fees. Only the price paid for the actual item.
*You will be responsible for all shipping charges between exchanges and returns.
*Only items that have not been worn can be returned.
*If an item is damaged or shows signs of being worn, the item will not be returnable.