Bandeau birdcage veil - Ready to ship

Shoulder: 20"

Elbow: 25"

Waist: 35"

Fingertip: 45"

Waltz: 55"

Floor: 70"

Chapel: 90"

Cathedral: 110"

Royal: 130"

*Custom lengths are available as well as longer lengths such as:

Regal: 150" (per request)

Monarch 170" (per request)

Supreme 190"+ (per request)

*Please contact us if you are intersted in a custom length veil for a quote.

-25" veils have a 25" long blusher

-35" veils have a 35" blusher

-All veils over 45" have a 35" blusher

*Extra long blushers or Custom length blushers are available upon request. Extra fees may apply.

Not sure which color to choose? Order a veiling swatch.

• All headpieces, dress sashes and earrings will include a keepsake bag
• All veils include a storage hook, to keep your veil wrinkle free until the big day

-"Ready to ship" items ship within 1-7 days

-"Made to order" items ship within 1-5 weeks

Delivery time will depend on the delivery speed chosen at checkout as well as your location.

(1) Custom orders

Do you offer custom orders?

We are currently taking a limited amount of custom orders at this time. Please advise their are extra charges for custom orders. Please contact us if you are interested. 

There is an accessory I found in your past look book but it is not listed online anymore. Can you remake this for me?

Most of the time we can. Please contact us with the name or picture of the piece you would like. If we no longer have access to a vintage aspect of the piece we can offer something similar most of the time.

Do you offer custom sizes?

Yes, please contact us with the sizing and accessory you are interested in. Depending on the customization there may be a fee involved.

Are custom items exchangeable/returnable?

All customized items are final sale.

(2) Sales and Discounts

Do you offer any discounts?

We do, from time to time we have promotions which we share on our instagram or facebook page. We also offer free shipping on all U.S. orders, no minimum.

Are there any restrictions on sales and discounts?

All sales and promotional codes can only be used on items directly ordered through our website. These sales and promotions can not be used towards customized items, previous orders, rush fees, giveaway credit, with an additional discount code/voucher or shipping charges. All free shipping discounts only apply to the purchase shipment, if an order is exchanged you will be responsible for the shipping both ways.

Do you offer free shipping?

Yes, we now offer free first class shipping on all retail U.S. orders.

(3) Wholesale

Do you offer wholesale pricing?

Yes. If you would like a wholesale account, please contact us and include your business details in your message. If we feel you are a good fit for our company we will send you a wholesale password to access the order form.

(4) Returns and exchanges

What is your exchange / return policy? Customer satisfaction is very importance to us, please contact us with any questions you may have before placing your order. If you are not happy with your purchase please see the policies below.

We offer returns and exchanges (U.S. only) within 7 days of delivery on unworn, new and non customized items. We pick up returns on Fridays, so please allow up to 7 days for your return to be processed. All custom orders are final sale.

*All Sale items/Sample sales are final sale

All returns must be post marked within 7 days. If they are not, they will not be eligible for a return. If a return is sent after 7 days the return will be canceled.

All returns for refund are processed for the item amount (plus tax within the U.S.) only, excluding original shipping cost plus a 20% restocking fee. Shipping charges back to us are your responsibility. Worn returns will not be accepted.

All exchanges for store credit are processed for the item amount (plus tax within the U.S.) only, this does not include international shipping costs or upgraded shipping paid. There will be a $10 fee deducted from the store credit amount to cover original shipping fees. Shipping charges back to us are your responsibility. International exchanges will be responsible for the shipping charges for new exchange order. Worn returns will not be accepted.

If a return is post marked after the 7 days, the return request will be canceled.

U.S. returns: To start your return, please visit here.

U.S. exchanges/Return for store credit and all international returns: Please contact us. 

Customized  items (special orders, custom lengths, dew drops , custom options) and clearance items are final sale.

*If an item is delivered damaged please contact us within 48 hours of delivery and we will exchange it for you. If damaged after the 48 hours we can not accept damaged returns. 

*If an item arrives late in fault of transit time with the carrier (and not our error) we can not issue full refunds. Your item will be subject to our standard restocking fee above. We can only offer full refunds on late items if it is due to our error. Please contact us ahead of time if you need a veil by a certain date so we can provide the most accurate shipping method. 

(5) Shipping and turn around

How long does it take for my order to be made?

Ready to ship items: Please allow 1-7 days for your order to be processed and shipped. Please allow additional time for transit.

Made to order items(not marked "ready to ship"):For veils, headpieces, dress sashes and garters: Please allow 1-5 weeks for your order to be completed unless otherwise arranged.

*If "ready to ship" and "made to order" item are ordered together, they will ship once the "made to order" item is completed.

*All shipping time frames shown at checkout reflect "Ready to ship" items only. 

Once my order is made/shipped how long does shipping take?

All domestic orders are sent via USPS priority mail (2-3 business day delivery) or first class shipping (4-5 business days) with tracking and confirmation. If you need an express option, please contact us after you place your order. Please note this time period does not include our current turn around, which can be found above.

All international orders will be sent out via USPS first class mail with no tracking number. These orders can take anywhere from 2-4 weeks on average depending on the country's customs. We can not guarantee a delivery date with first class shipping. If you need an item by a certain date please contact us to upgrade your order to a rush and/or express shipping. This time period does not include our turn around, please see above for details. International customers are responsible for custom fees and taxes.

Do you ship internationally?

Yes. We ship to every country USPS allows us to. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection. We can not be responsible for lost/stolen packages.

What if I accidentally enter an incorrect shipping address at checkout?

If you accidentally use an outdated or old address please contact us right away. If an item is returned to us because of an outdated address you will be responsible for a second shipping charge to the new address.

How will my order be packaged?

All orders are shipped within a sturdy cardboard box with packaging material, we never ship our items in mailers and/or envelops due to their fragile nature.

(6) Security and payments

What form of payment do you accept?

We accept Paypal, American Express, Shop payments, Visa and Mastercard

 

(7) Privacy policy

TessaKim.com is committed to protecting your privacy. This privacy policy explains what personal information we collect and how we use it.

What information do we collect?

We collect information from you when you place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)
• To send periodic emails (the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.

Changes to this Privacy Policy:

We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review our privacy policy regularly.

Contact Us:

If you have any questions or concerns about our privacy policy, please contact us at contact@tessakim.com.